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Wednesday, May 9 • 9:10am - 9:50am
Case Study on Retention, Customer Effort Score: Measure What Matters; Caso de éxito de Retención/Customer Effort Score: Medir lo que realmente importa

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This session will consist of an interactive presentation for 25 minutes and 15 minutes of Q&A/Esta sesión consistirá en una presentación interactiva de 25 minutos y 15 minutos de preguntas y respuestas.

Speakers
avatar for Diego Dávila

Diego Dávila

Director, Student Retention, Laureate Global Operations
avatar for Martha Spencer

Martha Spencer

VP, Student Retention, Laureate Global Operations
Martha has been with Laureate for 12 years, and currently serves as the VP. Student Retention within Global Operations. Prior to joining the LNO in July, 2016, Martha served as Chief Customer Officer within the LOE division of Laureate Global Products and Services (GPS). Prior to... Read More →


Wednesday May 9, 2018 9:10am - 9:50am
Auditorio, Campus Villa